SBM's technical support team which is throughout the world and have the professional knowledge level will help you to solve the problems that you meet in the using process of the mining and construction equipments. Our vission is work through professional consultation, exquisite technical support and rigorous work attitude, to provide you with the comprehensive feasible high quality and standard solution in order to constantly meet your needs, and finally achieve satisfactory results.
As a good adviser and assistant of clients, we can enable them to get rich and generous returns on their investments:
Select equipment model;
Design and manufacture products according to clients' special requirement;
Train technical personnel for clients.
Services during the sale
In the process of the clients buying the products, we will through a series of rigorous service style to provide clients the satisfactory and considerate service.
If you are an export client, we will support you the thoughtful documentary service from the date of signing the contract until the equipment installation and modulation finished.
SBM through the own established system that have efficient mechanism, worldwide service and excellent supply network, ensure the spare parts and materials' demand and consumption of the clients in production activities.
We respect clients and always devote ourselves to improving the total value of clients:
Pre-check and accept products ahead of delivery;
help clients to draft solving plans.
After-sales service support
After we signed the purchase contract and have a certain reputation guarantee, we will contact the professional group that responsible for ship bookings, commodity inspection, commercial invoices, packing list, insurance policy and so on, in order to provide you the perfect goods trading services, until the product you purchased properly to your hands.
We will send a professional and high levels installation engineer team at the same time the product properly to the destination, in order to supply you a full range of products installation services. For some typical problems, our rigorous installed engineers also will do some certain installation debugging training, etc.
SBM has been largely adopting new technologies, new techniques and high-tech equipments. And SBM also has strict and effective quality control system. We have obtained ISO9001:2000 quality system certificate.
SBM insists on providing clients with overall solutions from equipment recommendation to debugging and installation, worker training, technical support and maintenance.
SBM is provided with independent research and development system, our high reputed engineers and technicians can provide users with overall technical support, including material characteristic analysis, crushing test and process optimization of flow simulation.
Our professional engineers will design the most reasonable scheme for the real production line.
"Clients' demand" is always the beginning and end of SBM's work. We will continuously create more qualified products and more perfect technological service, bring more benefits to our clients. SBM service promise: begin with design, concern the detail, end with clients' satisfaction.